PRIVACY POLICY

‘Visit Santa Online’ is a trading name of ‘Touchdown Promotions Ltd’, registered in England (company registration number 02817935), with the business address of Nyetimber House, Nyetimber Lane, West Chiltington, West Sussex, RH20 2ND

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from visitsantaonline.co.uk (the ‘Site’).

 

Personal information we collect

When you visit the Site, we automatically receive and collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, which products you view, what websites or search terms referred you to the site, and methods used to browse away from the page. We refer to this automatically collected information as ‘Device Information’.

 

We collect Device Information using the following technologies:

  • ‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org/

  • ‘Log files’ track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse the Site.

 

As part of the process of making a purchase, or when you attempt to make a purchase, through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address and phone number). We refer to this information as ‘Order Information’. We also collect information including comments, feedback, product reviews, recommendations, and from your personal profile.

 

When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How do we use your personal information?

The Order Information that we collect from you is used to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with order confirmations). In addition to this we will use this Order Information to:

  • Communicate with you

  • Provide services that are relevant to you

  • Provide you with information or advertising relating to our products or services when in line with the preferences you have shared with us

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

 

Sharing your personal information

We share your Personal Information with third parties to help us to use your Personal Information as described above.

 

For example, our Site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. You can read more about how Wix.com uses your Personal Information here: https://www.wix.com/about/privacy.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also use Google Analytics to help us to understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

 

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

Your Personal Information will never be sold to third parties, and we will never share your Personal Information with anyone for marketing purposes.

 

Behavioural advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, as outlined above. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (‘NAI’) educational page at https://www.networkadvertising.org/understanding-online-advertising/

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights

If you are a European resident, you have the right to access the personal information that we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us through the contact information below if you wish to do this.

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We reserve the right to update this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Contact us

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us using the details provided below:

Email: elf-workshop@visitsantaonline.co.uk

Post: Visit Santa Online, Nyetimber House, Nyetimber Lane, West Chiltington, West Sussex, RH20 2ND

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